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<br />RSA CORP I business I technology 167 <br /> <br /> <br />P.O. Box 890646 I Houston, TX 77289 I 281.488.7961 I www.RSAcorp.comlinfo@RSAcorp.com <br /> <br />Issue Management <br />An issue is a formally defined topic that may impede the progress of the project or impact the <br />design without a timely resolution. Issue identification and management are very important <br />aspects of project management and may require involvement from the client. <br /> <br />Any member of the technical team or client's end-user community may raise an issue for <br />consideration. Most issues are generated within the context of the project and it is expected <br />that most issues will be resolved quickly within the project team hierarchy. <br /> <br />Change Request Process <br />Any request or issue, resulting in a requirement that falls out of the scope of the project <br />requires a change request. RSA Corp will complete the change request form along with the <br />recommended resolution, cost and associated risks for the clients review. A change request <br />will not be approved unless both parties agree, in writing, to the proposed change. <br /> <br />{our Partner irx iT 8('21t89\1, Services .3c Staffing. Visit our blog at www.PartnerIT.com. <br />