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improved processes and procedures will not have full effect unle <br />department is addressed and aligned with the Citys overall goal <br /> <br />Recommendations <br />1.Discern a consensus between City Council and management regarding the desired <br />customer service philosophy for the Planning Department. <br />i.The City Council and staff should work together to discuss and d <br />economic development philosophy of the City. The result of this <br />should provide staff with better guidance on what development projec <br />are/are not acceptable in the community. This gives better guida <br />when approached for zoning changes and other development conside <br />ii.The City Manager, Planning Director, and City Council should discuss and <br />establish an understanding regarding the degree to which City Co <br />staff to interpret codes in favor of customer perspectives and e <br />projects. This discussion should give definition to providing  sense <br />answers to customers without being too technical, or too liberal <br />interpretations. The result of this discussion should encourage <br />better judgment calls with the security to know they will be sup <br />City Council. <br />iii.City Council should establish for themselves guidelines for approp <br />responses to citizen complaints/concerns. <br />iv.The City Manager and City Council should discuss and agree upon <br />appropriate channel and method for communicating complaints/conc <br />including whether or not City Council should coordinate through <br />Manager or directly with department employees. These protocols s <br />the feeling by staff they are in a constant state of defense, av <br />gotcha syndrome some feel is present. <br />v.The City Manager, Planning Director and City Council should disc <br />to an understanding regarding the preparation, presentation and <br />amendments to the various codes and ordinances (staff has been t <br />previous councils it is not their job to bring proposed amendments). This should <br />assist the staff in knowing when and how to present needed amend <br />meet changes in state law, changes in process and changes in loc <br />to enhance customer service. <br />vi.Staff should develop meaningful communication opportunities regarding the <br />successes and challenges within the department to enhance City C <br />that staff is timely and sensibly responding to City Council and <br />inquiries. <br /> <br />16 Planning Department Review Consulting <br /> <br /> <br />