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2.Develop an updated mission statement, guiding principals, and goals for the Planning <br />Department and each Division. <br /> <br />3.Encourage a departmental culture of problem solving, assisting a <br />solutions and overcoming impediments, rather than focusing on mi <br />Increase the staffs understanding of the customers schedule an <br />time is money is a true adage. Inculcate an attitude of colla <br />customers, instead of power and control, to overcome the god syported by <br />some customers. <br />i.Conduct periodic all-employee meetings to reinforce departmental <br />philosophies-mission, guiding principals and goals. <br />ii.Conduct periodic employee organizational development exercises t <br />existing internal trust and communication barriers. <br />iii.Use a more structured new employee orientation and training/ment <br />system to ensure new employees adopt and express the desired cus <br />service philosophies. <br /> <br />4.Establish and enforce a culture of mutual respect between the City Council, Planning <br />Commission, staff, and customers. <br />i.Conduct facilitated sessions between the City Council to determine the Councils <br />collective leadership philosophy regarding economic development <br />City. <br />ii.Conduct facilitated sessions between the City Council, Planning & Zoning <br />Commission and staff to deliver that philosophy as well as align <br />Commission and staff need to take within their respective authorities. <br />iii.Meet periodically with customers to ensure that philosophy is bo <br />and is in line with community needs. <br />iv.Conduct regular follow up sessions with Council, Commission and <br />long-term alignment. <br /> <br />5.Establish an understanding that staff will be supported by City <br />management when making judgment calls consistent with the agreed upon common <br />sense parameters. As stated earlier, frank discussions between City Council and st <br />should allow for the development of common understandings of how <br />can be in interpreting code issues, and better define common sense answers to issues <br />that do not overstep authority of the staff or provide the basis <br />decision making. <br /> <br />6.Establish Planning Commission bylaws and rules of procedure incl <br />i.Conflict of interest, participation, abstentions, and voting. <br />17 Planning Department Review Consulting <br /> <br /> <br />