11-09-20 Regular Meeting of the La Porte City Council

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EMS Billing Services City of La Porte RFP #20510 payment capabilities. As part of our ongoing training at EMERGICON, we routinely audit and listen to recorded calls between our staff and patients.We use these recorded calls, which are available at any time to our client, to provide feedback to our team on their professionalism and accuracy. We fully understand that times may arise where a patient does not agree with the billed amount. EMERGICON strives to verify all information regarding the dispute or hardship and then requests that you make the final determination. As your partner in billing, we want to ensure that you are comfortable with all bill disputes and hardship requests. 16. Describe the training and certifications that are required for insurance coders in your company. EMERGICONhas79highly qualified employees trained in ambulance billing and codingand certified in ambulance coding, billing, compliance, documentation, and HIPAA.We believe that our employees areour greatest strength. We work diligently to provide professional development opportunities for our staff as we continually improve our processes. We frequently send staff members to the Texas EMS Conference, Texas Ambulance Association conference, Texas EMS Alliance, ESO Wave, and industry. The EMS billing industry does not have requirements for training and certification. Nevertheless, EMERGICON strongly encourages and invests in ongoing education and training for staff members. As noted in the bios above, many of our staff members are certified by the National Academy of Ambulance Compliance (NAAC). These certifications include Certified Ambulance Coder (CAC), Certified Ambulance Compliance Officer (CACO), Certified Ambulance Privacy Officer (CAPO), and Certified Ambulance Documentation Specialist (CADS). For details about these certifications specific to the ambulance industry, please visit www.ambulancecompliance.com/content/certification. 17. Do you provide support during normal business hours by phone and/or on-line? What are your hours of operation? EMERGICON provides a toll-free phone number for billing inquiries: 877-602-2060. We strive to answer all client and patient inquiries within 12 business days of receipt. If we are unable to provide an answer, we will at least respond with a timeline on when we should have the requested information. One of the ways in which we encourage patients to contact us with questions is by distributing the cards shown below: Our regular hours of operation are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time. 52 Confidential & Proprietary