11-09-20 Regular Meeting of the La Porte City Council

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EMS Billing Services City of La Porte RFP #20510 However, we understand that EMS staff work around the clock 24/7, so we provide a cell phone number for our key leadership team,as well as 24-hour access to our Client Hotline in case the City needs to reach a manager outside of regular business hours. 18. How many account representatives, coders and/or supervisors will be dedicated specifically to City accounts? EMERGICON adopts a team approach This team will comprise two Billers, two Pre-billers responsible for supporting research, one Accounts Receivable Representative, one Payment Poster, and one Collections Representative. That team will work closely with our leadership team and will receive the support of our full staff of 79. 19. Describe the process used when your office receives a request for records by a lawyer or private citizen. When an attorney requests records, we direct them to use ChartSwap, a software platform for business-to-business Health Information Exchange, which connects medical records requestors and providers securely online. When a private citizen requestsrecords, we verify that process the request accordingly if he or she is legally entitled to have access to the requested information. We can share that information via certified mail. 20. Has your company been the subject of an investigation and found guilty in a fraud or abuse case? If yes, what was the outcome? No, EMERGICON has never been found guilty in a fraud or abuse case. 21. Have you provided billing services for a company that has been found guilty in a fraud or abuse case? If yes, what was the outcome? No, EMERGICON has not provided billing services for a company that has been found guilty in a fraud or abuse case. 22. Describe the process for remitting collections to the City and a typical schedule per month for submitting those collections. We will make remittances to the City via ACH payments in accordance with your desired schedule. th We close the month, send month-end reports by the 5business day, and then transfer the funds via ACH. We provide adetailed accounting of all payments, down to the penny, on a patient-by-patient basis. This provides full transparency for our clients; the City will always have access to the status of all claims and payments. sif desired. Although some of our competitors have a single lockbox for multiple clients, we prefer to establish a lockbox for each client to avoid any commingling of funds (whether actual or perceived) and potential credentialing problems. 53 Confidential & Proprietary