11-09-20 Regular Meeting of the La Porte City Council

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EMS Billing Services City of La Porte RFP #20510 23. Describe EMERICON is PCI-compliant. Our full compliance plan and Red Flag Rules are available upon request.Please refer to theCurrent SSAE 16 Type II Audit Documentation in the Required Submittalssection beginning on page 66. 24. Do you have Cyber Liability and Data Breach Response Declarations of Coverage? If so, what are your limits? Yes. EMERGICON has Cyber Liability insurance as follows: Aggregate limit $1,000,000 Each occurrence $2,000,000 Aggregate limit $4,000,000 For additional details, please refer to our Certificate of Liability Insurancein the RequiredSubmittals section beginning on page 66. 25. Describe how customer payments are received and how disbursements are to be handled. We will receive customer payments and handle disbursements preferences. If desired, EMERGICON will provide a lockbox for this purpose. All patients have access to view their balance and make online payments at any time through a web portal. Other payment options include a check, credit card, telephone payment, mailed-in payment, or walk-in payment to agree to a mutually acceptable solution to resolve their bill. 26. Describe how data is backed up and how the backups aretest (recovery testing). EMERGICON maintains our own primary server infrastructure, as well as the location. The building in which the servers are housed isa secure-access facility, and the server room itself is secured separately with limited access. EMERGICON utilizes modern, on-premise backup technology for rapid recovery. For disaster recovery, we utilize nightly cloud backups and virtualization technology in the event of an area-wide disaster. EMERGICON also has a documented and audited Disaster Recovery plan for use in the event of a natural disaster. Data is backed up locally and incrementally every 15minutes,using a third-party application (Veeam). Full backups are performed daily, as are offsite backups. Disaster recovery testing includes quarterly restores to development sources in accordance with the disaster recovery plan. 27. Detail your technical support capabilities and response times to problems. EMERGICON aims to respond to all inquiries within 1-2 business days. We provide customer support as described in response to Question 17. We use Freshdeskcustomer service software to address any technical problems with the portal, but in general,there is no need for technical support. 29. Do you have Errors and Omissions Liability coverage? If so describe your coverage limits. Yes. EMERGICON has Errors and Omissions coverage as follows: Aggregate limit $1,000,000 Each occurrence $2,000,000 Aggregate limit $4,000,000 54 Confidential & Proprietary