Laserfiche WebLink
8. Ensure all three front counter technicians have the same job descriptions and are <br />adequately cross -trained; each have areas of specialty, but workload should always be <br />balanced. <br />9. Ensure all three front counter technicians have access to the same standard inspection <br />notes files and all relevant NaviLine modules. <br />10. Plan review for clearing permits conducted by a Parks Department representative and <br />Engineering and Planning Divisions should be done simultaneously rather than <br />serially. A simultaneous review process will expedite the issuance of the permits. <br />11. Adopt one consistent suite of building codes. Currently, a mixture of the International <br />and Uniform Building Codes are utilized for different trade specialties. From the <br />customer's perspective only one suite of codes should be adopted and utilized. <br />E. Code Enforcement <br />Findings <br />Some customers report difficulty in ascertaining the status of service requests. Inefficient internal <br />processes affect the timeliness of data being available and add a redundant burden to the <br />Inspection Services Technicians. From a broader perspective, there are differing opinions as to the <br />preferred focus of code enforcement efforts — an even distribution, or a focus on hot spots or repeat <br />offenders. <br />Recommendations <br />1. Implement a method to allow the inspection notes/results to be transferred <br />electronically to NaviLine. Currently the notes are taken in the iPad, printed, and then <br />input into NaviLine by the Inspection Services Technicians. <br />2. Develop the GIS so that the status of code enforcement cases can be displayed <br />graphically and accessed directly by the public. This will aid citizens in being able to <br />quickly ascertain the status of a complaint they called in or to know the status of cases <br />in their neighborhood. Additionally, the graphical representation will assist staff in <br />identifying recurring problem trends as an aid to targeted enforcement. <br />3. Conduct quarterly forums with citizens and homeowners groups. These forums can be <br />utilized to identify "hot spots" in the community that may need special attention by <br />code enforcement and provide a system for follow up. <br />12 Planning Department Review Mueller Management/Ron Cox Consulting <br />