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F. Inspections <br />Findings <br />There are opportunities to improve the customers' experiences as they relate to interactivity and <br />consistency. Many customer suggestions centered on interactivity improvements such topics as the <br />ability to submit permit applications, request inspections, or view inspection results on-line. <br />Customers also requested improvements to consistency in the interpretations made by different <br />inspectors. Internally, there are several paper -based tracking processes that are redundant to <br />electronic processes. <br />Recommendations <br />1. Assign inspectors by project rather than geographically. This system will allow the <br />customer to have a consistent representative throughout the construction process; <br />other inspectors are still available to cover vacations or for consultation when needed. <br />2. Provide an opportunity for the assigned inspector to be involved with the commercial <br />plan review before final approval. This system will reduce the occurrence of the field <br />inspectors enforcing codes differently than the plan reviewer. <br />3. Allow trade permits to be finalized as the work is completed prior to the final building <br />certificate of occupancy. Several customers commented that the current process does <br />not allow them to receive trade finals until the final certificate of occupancy for the <br />building is approved. This practice causes delays in subcontractors being able to close <br />out their contracts and receive final payment. <br />4. The inspectors should use their iPads to document field inspection notes and results <br />for direct transfer to the NaviLine system. The current process requires the inspectors <br />to hand -write notes and inspection results in the field. The results are then entered by <br />the Inspection Services Technicians into the NaviLine system. To complete this change, <br />a method to electronically link the iPad with NaviLine needs to be identified. This <br />change would free up office staff time and allow inspection results to be posted much <br />more quickly, while not adding additional work for the inspectors. <br />5. Implement an on-line inspection request system that could interface directly with <br />NaviLine to save considerable staff time. The process of pulling inspection requests <br />from the answering machine, transcribing the information onto "white tickets", and <br />entering data into NaviLine is time-consuming. The current process of attaching the <br />white ticket to the inspection folder and then re -stapling it into the ticket book is <br />13 Planning Department Review Mueller Management/Ron Cox Consulting <br />