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<br />5. Trouble Shootinq/Beta Testinq: The Firm shall provide for a period of time <br />where all aspects of the website design and deployment may be "tested" as if <br />on-line to identify any trouble spots. <br />6. ADA Compliance: The Firm shall develop the website in accordance with all <br />current ADA standards. <br />7. Development Schedule: The Firm shall provide a schedule of all development <br />milestones and associated delivery timing. <br /> <br />B. Website Maintenance <br />1. Content Manaqement: The site must include a content management system <br />that will allow City personnel to quickly add, edit, and remove web page text, <br />graphics (such as photos, illustrations, audio clips and video clips), documents, <br />sidebars, navigation elements, links section, etc. <br />a. Traininq: The Firm must provide training for City personnel in the <br />operation of the content management system. Provide a comprehensive <br />description of the training program covering methods and durations of <br />training in the RFP response, and ongoing maintenance. <br />b. Access/Editinq Levels: Provide details on various authorization levels <br />available for access/editing purposes. The City will work with the Firm to <br />establish appropriate levels for each involved City staff member. <br />c. Form-Based Access to Databases: The Firm should provide form-based <br />access to the most commonly used databases (calendar, agenda list, <br />etc.) so that City employees can add, edit, and delete database entries <br />without needing to access the database directly. <br />2. Site Statistics and Reportinq: Provide information on the site statistic reporting <br />capabilities including frequency, types of statistics included, access, format, <br />etc. Provide an example report from other client of similar scope. <br />3. Customer Support: <br />a. On-call Staffinq: Provide information on the following customer <br />support/on-call staffing issues: <br />1.) Primary point of contact <br />2.) Number of staff typically available <br />3.) Availability (Hours and Days) <br />b. Special projects: The City may need technical assistance on a larger- <br />scale special project, such as a major update or formatting revision, etc. <br />Provide information on the related issues: <br />1.) Availability of support staff for such projects <br />2.) Typical response rate and prioritization for special project <br />requests <br />3.) Explain fees for special projects (i.e. included in annual <br />maintenance or monthly retainer fees, hourly rate, per-job basis, <br />etc.) <br /> <br />c. Website HostinQ I Technical Issues <br />1. Server Characteristics: <br /> <br />11 <br />